Customer Testimonials
No ☕ coffee while waiting, no snacks. Need to learn from Rudolph dealerships. Drove from Georgia and wind shield full of bugs, etc. No one had the courtesy to clean windshield! Just NO GOOD!
Excellent service. I would highly recommend the service department to anyone. Very friendly staff that went out of the way to make me feel comfortable.
Great Sales Experience. Gerardo Garza is a pro. I see the inventory starting to grow, so there are a lot more options than a few weeks ago
In my honest opinion this dealership is very organized, friendly and always deliver what they promise. Nothing but good things can be said about them.
Bruce is the best. He stayed with me and explain all the difficult things I needed to learn about the truck. He was very kind!
The folks over at Sunland Park Dodge treat you as if you’re family! Whenever the opportunity arises, I strongly recommend Team Sunland Park Dodge to all my friends and family
Great service and great advisor Mr. JR. I would recommend JR to all my friends and family. I will bring my mercedes too here since mercedes dealer does not see cars 10 years old and older.
I had the best and easiest experience while purchasing my Jeep Gladiator. Rose was the best and deserves a raise I recommend her to everyone.
I was so surprised my vehicle was ready in 2 hours I guess it depends why you take it in to the dealership to get fixed
JR was awesome, he was prompt and kept me informed on the repairs, with out asking he assured me that everything was covered under the warranty and even got the next service completed while he had the jeep. Thanks
My wife's Cherokee needed repair on the door lock and recall updates. JR Melero made the experience quick and easy as any service advisor could. The work, service and price is beyond compare and the biggest reason we buy and have our repairs performed by the Sunland Park CDJR Service Department. We drive past to other Jeep service department and have never been disappointed for making the drive.
Despite any shortages, this dealership had enough inventory for me to choose the perfect car. The salesman was very friendly and helpful, and wasn’t pushy…he gave the opportunity to shop around and was able to answer any questions that came up.
My wife and I plus my daughter had very good service. Isaac our sales man was excellent. Vehicle was ready and our salesman was great.
Good service. Did wait a bit to be greeted, but when the advisor came out he was excellent. Vehicle was ready quickly and professionally. Will come back again
Great customer service from the maintenance department. They Keep you up dated on progress related to maintenance via text and phone. Department also gives you advice on upcoming maintenance.
Bill Williams went above and beyond to ensure I had a great car buying experience. I would recommend this dealer without hesitation. I am very happy with my purchase.
Very nice building and Miguel was good salesman. Not pushy but helpful. I don’t like mushy salesman because they can cause you to buy the wrong vehicle.
The service techs are very professional, courteous and knowledgable. What is interesting, they text or call their customers to keep them abreast of the status of the work on their vehicles. That makes it a lot easier to plan one's day.
Like to thank Gerardo Garza for the help he was very communicative and always made it a point to get back to me and made the deal happenHe is a very good salesman
Great and knowledgeable sales team and finance manager. They did everything we can do over the phone so we didn’t have to spend too much time at the dealership.
Great customer service and Fernando found the Jeep we were looking for very quick. The financing department made the process easy and very fast as well.
I’ve always hated and dreaded the dealership experience when purchasing new vehicles. Sunland Park was such a different and very pleasant experience. Thank you Bill Hawkins for all your help and care.
The Salesman, Mr. Hawkins was extremely helpful and professional. He was knowledgeable and supportive but not pushy or abrasive. The entire experience was memorable! We are forever grateful for his assistance!
So happy I brought my Jeep in. Spoke to JR about my problem, and it was ready to go the following day. Great customer service!
I just feel that it was a bit expensive for topping off all of the levels of liquids and completing an oil change. I feel that the oil changes should be free and then everything else that goes with the vehicle should be charged for. Thank you.
Communicated all the schedule maintenance that was due or soon to be due. Got me in and out. Also, printed up the mileage and prices of the things I needed done next.
Kenneth Bock, CeCe Brown, and Felipe in finance were three gentlemen that made my experience incredible. All three were friendly, knowledgeable, and helpful throughout the whole experience. They made buying my new Jeep effortless. As long as those gentlemen are there, that is the dealership I will continue to attend for future purchases and maintenance on any of my vehicles.
Amazing service, Brian helped us get everything we needed done. Great experience! The service area was clean and comfortable. The staff was helpful and friendly.
Great automotive dealer! The most immaculate facilities I have ever experienced for a car dealership. J.R. Melero is the best service representative I have ever had the pleasure of working with. He keeps you informed and has your vehicle ready when originally committed. He is truly outstanding.
Everyone from our salesperson Cody Audette to the finance department to the detail crew was friendly, helpful and professional. We got the exact Jeep we wanted at a great price. Thanks so much!
Great service, kept me updated while waiting. Andy explained to me the process, and afterwards gave me feed back on my vehicles service and upcoming services my truck can benefit from, never felt pressured to get anything else, thx you
Bill Hawkins such a great person gave us a great deal on our new vehicle very helpful all questions answered and very helpful will recommend.
Great service. Fast service and the employees kept us informed of when the car would be done. I would recommend this dealership and this place for service on your vehicle.
Wow Gerardo Garza was amazing he did the impossible for us. Thank you again for everything best salesman ever he has always been our go to salesman for the whole family
It’s one of the very few dealerships that I’ve been to that actually made buying a car enjoyable When they say they’re going to do something they actually do it and you don’t have to keep reminding them
My son recommended me this dealer because he bought his car there and he he was so happy with the wY he was treated so I went and I love it is clean and people there is ery friendly
Bryan from service department did an amazing job repairing lifters, plugs, oil leak on our Town & Country van. great crew!! From A to Z 😊👍 friendly, punctual and reliable.
Quick attention in service bay check in, clean, text about your vehicle, usually one day service, bathrooms immaculate, explain charges upfront, all ok. Remember you upon return.
Awesome experience!! I tried buying a Jeep here in midland with no luck.. no Jeep’s available to my liking plus the price was high
I did like that they replaced the battery that had two year warranty. Only wish that I could of brought the battery in with out the truck. Had trouble starting the truck but for the warranty to work, would need to have the truck with the battery brought in.
The communication with the service tech Ralph was great. He explained the work that would be done to my truck in great detail which made me feel more comfortable I would recommend the service department at Sunland Park dodge to anyone
Brian was the person that took care of my service. He was awesome and I trust him with my vehicle. Andy was not my service advisor.
Very good service professional sales team and follow up with me on contract very good customer service and the location was very clean every one with mask
Always a pleasant visit. Staff is always friendly no matter how busy they may be. Rafael is always helpful and keeps me posted on my vehicle when It’s in service
They have a great staff, very knowledgeable and they keep my Jeep running at its best. They are very professional and friendly and deliver what they promise.
The service person, J.R., was very helpful, answered all my questions, and the service job was finished sooner than I expected. Of course, I appreciated the shuttle service.
Luis and Krystal gave me great customer service. Very friendly and informative. They werevery patient with me and showed me the nice features. Im very happy with my new RAM
Fast, efficient and friendly. There is little else the could be said. May be, unrelated, keep the vending machines loaded and or a coffee machine would be nice.
Awesome was a great experience and got what I wanted and got a great deal as always well taken care of and treated with respect
Another pleasant experience at sunland Park dodge and jeep-- Bill Hawkins once again shined like the sun! What an amazing guy! Most knowledgeable person I have ever dealt with and the reason I chose SPD Thank you Bill
Bill Hawkins makes buying a vehicle the most pleasant experience ever! What a great guy and most knowledgeable man I have ever dealt with I'll buy every vehicle from him
It was a very simple and easy process to purchase our new Jeep Mojave ! Salesman Fernando was very courteous and respected our time ! Thank you Fernando
Great car. Great service. The truck drive very smooth. Very happy with the buy. Recommended. Best truck. Very strong. Reliable. I will buy it again.
It was fast and easy to get approved, plus they have a great selection in cars and trucks that my decision easy easy to make, I went in to see a truck and 2 hour's later i was driving the truck that I have wanted for a lon time, Kay was very attended and got me a very good deal!!!!!!! Thanks for all that made my new truck buying expiriance easy and satisfying!!!!!!!!!! Rvera
The service agent (JR)was very professional and enjoyable to talk to. JR is the reason I will return to this dealership. Thank you for a great experience.
Before going to the dealership, Andy was already making sure we had everything we needed to start the buying process. Andy helped us a lot through the process, as well Michael from financing. We love our truck and the overall experience could not be better.
I am very pleased and satisfied with how great professional customer service I received while in a process of purchasing a new car, I am a happy customer, thank you!
Rose Hermawan was my sales person. Extremely knowledgeable and took the time to ensure the vehicle I purchased was the one that I wanted. No pressure, no "BS", just ready to listen and answer questions.
I was treated with the upmost respect. Service advisor Bobby Gomez was very professional and he kept me well informed with the status of my truck at all times. I will highly recommend anyone to go see if with their issues when it comes to service on their vehicles.
Our service person Robert was excellent! Very efficient, and we got done what was needed. Good communication and Excellent service. We look forward to our next visit!
Great work, able to research incoming vehicles in order to find what I was looking for, look forward to a long lasting relationship maintaining my beautiful new vehicle
Excellent customer service. The sales man have a very good knowledge of the vehicles and the process was straightforward. I would recommend this place to anyone
Awesome service!! I was seen quickly and my vehicle was completed as promised and was repaired correctly. My Jeep was returned clean and ready to go.
Sunland park dealership has great customer service. Robert, service advisor was very polite and provide a great service. Thank you for repairing my jeep tire
Bill Hawkins@Sunland Park Dodge helped me pick my new Jeep! He did an excellent job helping me through phone since it’s a far drive from where I live. I was able to get everything done through phone and all I had to do is go and sign and pick up my Jeep.
Excellent service was given to me. I have had many years experience with this company and each time I receive good service from them. Thanks.
Very helpful, was looking for a new reliable car and got an excellent deal. Could not have done better, in my honest opinion. Great staff, very friendly environment and a decision that I would make again if I needed a new vehicle.
Brian was really good in explaining how long it would take and also suggested things for my car. He was courteous and was very attentive when I first arrived.
Just had a safety inspection. No appointment required. My review title pretty much covers my experience. Had there been more required, I would have done it there.
we have purchased three cars at this dealership and always felt like we got good prices and service they are helpful and not high pressure
On May 20, 2020, I had an oil change at this dealership. At that time, I placed am e-mail discount coupon for the oil change on the passenger seat and it was not honored and also, the oil change reminder sticker was not attached to the upper left of the windshield. On July 18, 2020, I presented my vehicle for a brake fluid flush and fuel/emissions service. At that time I informed Service Advisor that I needed the forgotten oil change reminder sticker for my windshield. He said he would take care of it. I still, no sticker. When paying for the brake ...
Gerardo Garza was very helpful and kind to me and my daughter. He answered all of our questions and explained everything with detail. We liked our jeep shopping experience very much.
Fairly new to El Paso area and have experienced mixed service but this dodge service department was exceptional and would recommend to others Service was fast and have not had any further issues.
Sales Rep Andy was efficient, and friendly. He followed through promptly and accurately with phone calls and worked around my schedule. If you can, ask for Andy!
Andy was amazing very knowledgeable and the things he didn’t know went out of his way to find out. He did everything he possibly could to help me get to the deal I wanted. Finance was amazing as well went way above and beyond to get me the best deal possible. I couldn’t have asked anything more. When no one else in the city could they did so happy and proud to have done business with them. Will always recommend them. I have never had a better experience at a dealership!
The best experience ever. Bruce, the best sales guy ever. Bruce, will be the only sales guy that i wanna work with. Many thanks Bruce!!!
Awesome customer service! The overall experience will keep me going back. I will refer this dealership to family and friends! Very professional staff and JR was terrific!
Excellent service very patient would buy another car from them again. Everyone was kind never felt any pressure on buying anything. Overall it was a very excellent experience for purchasing a vehicle thank you for your time.
Great customer service I walked out with a brand 2020 Dodge Durango. Thank you for all your help. I will be back see you soon
The service is always friendly and helpful. Unfortunately your negotiations for trade in and new truck is very poor, lower than other dealers in Texas.
My service advisor was awesome. Got me my vehicle back quick and made sure everything was good. Awesome attention to detail. I really appreciate that
Been their before and have always received quality service from this dealership. Personnel have always been more then helpful and respectful to my needs, in short have no problems recommending them to my friends.
Brian Crowe took excellent care of me and had my car ready when promised. He also advised me of additional services recommended to ensure my car was in good running condition
I’m very happy with Sunland Park dealership. Always clean, courteous service. Knowledgeable team and great service. Please accept a few we’ll meant comments. I’m not into padding stories.
Easiest truck buying experience I’ve ever had. During COVID ops, dealership brought the car to me with zero hassle. Great price and even took my trade in with them.
Excellent service. Worked to get me into a great vehicle that was a good fit for me. Helped to get all the options I wanted. Would definitely purchase from here again. Bruce was very helpful and an excellent salesman
Definitely very satisfy with my deal! Thank you Andy Gare for making this an excellent buying experience and also to the rest of the team. Thank you!
This is the second time buying a vehicle from this dealership. Great salesperson Andy Gare, he is patient and does not pressure you to buy. Will gladly show you the different vehicles they have on the lot, or a vehicle you might already interested in.
Great buying experience. Will definitely recommend to others as well as do business again. Eladio went above and beyond to get what I wanted at a rate I was comfortable with.
You have a great team and good service n very professionals. They go beyond my expectations n never have a problem with my car thanks to Mr JR
Love these guys!!! They came 30 miles to pick up my truck for oil change, tire rotation, and recall repair! As soon as they were done, they delivered it back to my residence. All of this was done with social distancing, sanitizing vehicle as they entered and upon delivery! First class service! Thank you!
Andy was a wonderful salesman, he showed us multiple models and took the time to explain features! 10/10 would recommend to anyone in the market for a new vehicle!
Very helpful and got all my answers. Had a trade in and got too money for it. Sales manager and finance manager knew my needs and did a great job.
Andy Gare is a good salesman with a great attitude and personality. I would recommend him to family and friends. He needs a big raise.
Good customer service and helped me get my vehicle as soon as possible.they also took a good value of my trade in couldn't ask for more.
Never been more impressed with a sales person or dealership! I would strongly encourage everyone to take advantage of the amazing service and attention that you with receive
Our sales person, Bill Hawkins did a great job. He is the most experienced and was very professional. I would recommend the dealership and working with Bill!!
Complete attention to detail, excellent advise to implement the correct course of action and efficient/timely delivery of the vehicle Thanks You should leave up to the client, how many words are required- for the review -
Great people with good service. Found the Jeep I wanted within my budget and helped me make a good choice. Jeep had some minor damage that they took care of. Door looks like it never had a ding and new mirror is working perfectly.
Our sales guy Mr.Bill Hawkins, was great! He made the process easy and comfortable. Friendly service from everyone there at the dealership and we LOVE our new 2019 Ram 1500 pick up!
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