Customer Testimonials
Communicated all the schedule maintenance that was due or soon to be due. Got me in and out. Also, printed up the mileage and prices of the things I needed done next.
Kenneth Bock, CeCe Brown, and Felipe in finance were three gentlemen that made my experience incredible. All three were friendly, knowledgeable, and helpful throughout the whole experience. They made buying my new Jeep effortless. As long as those gentlemen are there, that is the dealership I will continue to attend for future purchases and maintenance on any of my vehicles.
Amazing service, Brian helped us get everything we needed done. Great experience! The service area was clean and comfortable. The staff was helpful and friendly.
Great automotive dealer! The most immaculate facilities I have ever experienced for a car dealership. J.R. Melero is the best service representative I have ever had the pleasure of working with. He keeps you informed and has your vehicle ready when originally committed. He is truly outstanding.
Everyone from our salesperson Cody Audette to the finance department to the detail crew was friendly, helpful and professional. We got the exact Jeep we wanted at a great price. Thanks so much!
Great service, kept me updated while waiting. Andy explained to me the process, and afterwards gave me feed back on my vehicles service and upcoming services my truck can benefit from, never felt pressured to get anything else, thx you
Bill Hawkins such a great person gave us a great deal on our new vehicle very helpful all questions answered and very helpful will recommend.
Great service. Fast service and the employees kept us informed of when the car would be done. I would recommend this dealership and this place for service on your vehicle.
Wow Gerardo Garza was amazing he did the impossible for us. Thank you again for everything best salesman ever he has always been our go to salesman for the whole family
It’s one of the very few dealerships that I’ve been to that actually made buying a car enjoyable When they say they’re going to do something they actually do it and you don’t have to keep reminding them
My son recommended me this dealer because he bought his car there and he he was so happy with the wY he was treated so I went and I love it is clean and people there is ery friendly
Bryan from service department did an amazing job repairing lifters, plugs, oil leak on our Town & Country van. great crew!! From A to Z 😊👍 friendly, punctual and reliable.
Quick attention in service bay check in, clean, text about your vehicle, usually one day service, bathrooms immaculate, explain charges upfront, all ok. Remember you upon return.
Awesome experience!! I tried buying a Jeep here in midland with no luck.. no Jeep’s available to my liking plus the price was high
I did like that they replaced the battery that had two year warranty. Only wish that I could of brought the battery in with out the truck. Had trouble starting the truck but for the warranty to work, would need to have the truck with the battery brought in.
The communication with the service tech Ralph was great. He explained the work that would be done to my truck in great detail which made me feel more comfortable I would recommend the service department at Sunland Park dodge to anyone
Brian was the person that took care of my service. He was awesome and I trust him with my vehicle. Andy was not my service advisor.
Very good service professional sales team and follow up with me on contract very good customer service and the location was very clean every one with mask
Always a pleasant visit. Staff is always friendly no matter how busy they may be. Rafael is always helpful and keeps me posted on my vehicle when It’s in service
They have a great staff, very knowledgeable and they keep my Jeep running at its best. They are very professional and friendly and deliver what they promise.
The service person, J.R., was very helpful, answered all my questions, and the service job was finished sooner than I expected. Of course, I appreciated the shuttle service.
Luis and Krystal gave me great customer service. Very friendly and informative. They werevery patient with me and showed me the nice features. Im very happy with my new RAM
Fast, efficient and friendly. There is little else the could be said. May be, unrelated, keep the vending machines loaded and or a coffee machine would be nice.
Awesome was a great experience and got what I wanted and got a great deal as always well taken care of and treated with respect
Another pleasant experience at sunland Park dodge and jeep-- Bill Hawkins once again shined like the sun! What an amazing guy! Most knowledgeable person I have ever dealt with and the reason I chose SPD Thank you Bill
Bill Hawkins makes buying a vehicle the most pleasant experience ever! What a great guy and most knowledgeable man I have ever dealt with I'll buy every vehicle from him
It was a very simple and easy process to purchase our new Jeep Mojave ! Salesman Fernando was very courteous and respected our time ! Thank you Fernando
Great car. Great service. The truck drive very smooth. Very happy with the buy. Recommended. Best truck. Very strong. Reliable. I will buy it again.
It was fast and easy to get approved, plus they have a great selection in cars and trucks that my decision easy easy to make, I went in to see a truck and 2 hour's later i was driving the truck that I have wanted for a lon time, Kay was very attended and got me a very good deal!!!!!!! Thanks for all that made my new truck buying expiriance easy and satisfying!!!!!!!!!! Rvera
The service agent (JR)was very professional and enjoyable to talk to. JR is the reason I will return to this dealership. Thank you for a great experience.
Before going to the dealership, Andy was already making sure we had everything we needed to start the buying process. Andy helped us a lot through the process, as well Michael from financing. We love our truck and the overall experience could not be better.
I am very pleased and satisfied with how great professional customer service I received while in a process of purchasing a new car, I am a happy customer, thank you!
Rose Hermawan was my sales person. Extremely knowledgeable and took the time to ensure the vehicle I purchased was the one that I wanted. No pressure, no "BS", just ready to listen and answer questions.
I was treated with the upmost respect. Service advisor Bobby Gomez was very professional and he kept me well informed with the status of my truck at all times. I will highly recommend anyone to go see if with their issues when it comes to service on their vehicles.
Our service person Robert was excellent! Very efficient, and we got done what was needed. Good communication and Excellent service. We look forward to our next visit!
Great work, able to research incoming vehicles in order to find what I was looking for, look forward to a long lasting relationship maintaining my beautiful new vehicle
Excellent customer service. The sales man have a very good knowledge of the vehicles and the process was straightforward. I would recommend this place to anyone
Awesome service!! I was seen quickly and my vehicle was completed as promised and was repaired correctly. My Jeep was returned clean and ready to go.
Sunland park dealership has great customer service. Robert, service advisor was very polite and provide a great service. Thank you for repairing my jeep tire
Bill Hawkins@Sunland Park Dodge helped me pick my new Jeep! He did an excellent job helping me through phone since it’s a far drive from where I live. I was able to get everything done through phone and all I had to do is go and sign and pick up my Jeep.
Excellent service was given to me. I have had many years experience with this company and each time I receive good service from them. Thanks.
Very helpful, was looking for a new reliable car and got an excellent deal. Could not have done better, in my honest opinion. Great staff, very friendly environment and a decision that I would make again if I needed a new vehicle.
Brian was really good in explaining how long it would take and also suggested things for my car. He was courteous and was very attentive when I first arrived.
Just had a safety inspection. No appointment required. My review title pretty much covers my experience. Had there been more required, I would have done it there.
we have purchased three cars at this dealership and always felt like we got good prices and service they are helpful and not high pressure
On May 20, 2020, I had an oil change at this dealership. At that time, I placed am e-mail discount coupon for the oil change on the passenger seat and it was not honored and also, the oil change reminder sticker was not attached to the upper left of the windshield. On July 18, 2020, I presented my vehicle for a brake fluid flush and fuel/emissions service. At that time I informed Service Advisor that I needed the forgotten oil change reminder sticker for my windshield. He said he would take care of it. I still, no sticker. When paying for the brake ...
Gerardo Garza was very helpful and kind to me and my daughter. He answered all of our questions and explained everything with detail. We liked our jeep shopping experience very much.
Fairly new to El Paso area and have experienced mixed service but this dodge service department was exceptional and would recommend to others Service was fast and have not had any further issues.
Sales Rep Andy was efficient, and friendly. He followed through promptly and accurately with phone calls and worked around my schedule. If you can, ask for Andy!
Andy was amazing very knowledgeable and the things he didn’t know went out of his way to find out. He did everything he possibly could to help me get to the deal I wanted. Finance was amazing as well went way above and beyond to get me the best deal possible. I couldn’t have asked anything more. When no one else in the city could they did so happy and proud to have done business with them. Will always recommend them. I have never had a better experience at a dealership!
The best experience ever. Bruce, the best sales guy ever. Bruce, will be the only sales guy that i wanna work with. Many thanks Bruce!!!
Awesome customer service! The overall experience will keep me going back. I will refer this dealership to family and friends! Very professional staff and JR was terrific!
Excellent service very patient would buy another car from them again. Everyone was kind never felt any pressure on buying anything. Overall it was a very excellent experience for purchasing a vehicle thank you for your time.
Great customer service I walked out with a brand 2020 Dodge Durango. Thank you for all your help. I will be back see you soon
The service is always friendly and helpful. Unfortunately your negotiations for trade in and new truck is very poor, lower than other dealers in Texas.
My service advisor was awesome. Got me my vehicle back quick and made sure everything was good. Awesome attention to detail. I really appreciate that
Been their before and have always received quality service from this dealership. Personnel have always been more then helpful and respectful to my needs, in short have no problems recommending them to my friends.
Brian Crowe took excellent care of me and had my car ready when promised. He also advised me of additional services recommended to ensure my car was in good running condition
I’m very happy with Sunland Park dealership. Always clean, courteous service. Knowledgeable team and great service. Please accept a few we’ll meant comments. I’m not into padding stories.
Easiest truck buying experience I’ve ever had. During COVID ops, dealership brought the car to me with zero hassle. Great price and even took my trade in with them.
Excellent service. Worked to get me into a great vehicle that was a good fit for me. Helped to get all the options I wanted. Would definitely purchase from here again. Bruce was very helpful and an excellent salesman
Definitely very satisfy with my deal! Thank you Andy Gare for making this an excellent buying experience and also to the rest of the team. Thank you!
This is the second time buying a vehicle from this dealership. Great salesperson Andy Gare, he is patient and does not pressure you to buy. Will gladly show you the different vehicles they have on the lot, or a vehicle you might already interested in.
Great buying experience. Will definitely recommend to others as well as do business again. Eladio went above and beyond to get what I wanted at a rate I was comfortable with.
You have a great team and good service n very professionals. They go beyond my expectations n never have a problem with my car thanks to Mr JR
Love these guys!!! They came 30 miles to pick up my truck for oil change, tire rotation, and recall repair! As soon as they were done, they delivered it back to my residence. All of this was done with social distancing, sanitizing vehicle as they entered and upon delivery! First class service! Thank you!
Andy was a wonderful salesman, he showed us multiple models and took the time to explain features! 10/10 would recommend to anyone in the market for a new vehicle!
Very helpful and got all my answers. Had a trade in and got too money for it. Sales manager and finance manager knew my needs and did a great job.
Andy Gare is a good salesman with a great attitude and personality. I would recommend him to family and friends. He needs a big raise.
Good customer service and helped me get my vehicle as soon as possible.they also took a good value of my trade in couldn't ask for more.
Never been more impressed with a sales person or dealership! I would strongly encourage everyone to take advantage of the amazing service and attention that you with receive
Our sales person, Bill Hawkins did a great job. He is the most experienced and was very professional. I would recommend the dealership and working with Bill!!
Complete attention to detail, excellent advise to implement the correct course of action and efficient/timely delivery of the vehicle Thanks You should leave up to the client, how many words are required- for the review -
Bruce Flynn was an awesome car dealer, He got me what I wanted, and worked hard to get me close to where I wanted to be.
I brought my car for oil change and general check up. The service was done quickly (within 50 minutes), and an explanation was delivered after completion. Great job!
Bill Hawkins is excellent he helps me with everything reason I go to Sunland park.i buy my vehicles from him and call him to help set up service as well
The staff at Sunland Park is an amazing staff! I never have issues scheduling any maintenance my vehicle may need. Been getting my oil changes and tire rotations for 4 years now and I always get a warm welcome when I go. My last visit was with JR and he was great, he kept me updated about my Jeep until it was returned and made sure I got it back in a timely manner.
J.R. Melero, Service Adviser has provided several years of continuous, outstanding service whenever I obtain factory service or maintenance on my Jeep Grand Cherokee. J.R. always keeps me informed on the repair status/progress of the vehicle by calling my cell phone or physically tracking me down in the Sunland Park facility. He will schedule the service or repair as soon as needed and then always makes sure the vehicle is completed on the scheduled date and time. Often the repair is completed the same day the vehicle enters the shop. Scheduled services such as oil changes and ...
They were able to get me in quickly and the work was done at a reasonable price. Hopefully I need no further repairs in near future. The employees were very helpful.
Always a Very good experience when servicing by car. Still need to visit to ask about my door panel. The shuttle service was very convenient.
Andy was very helpful and patient with me, I appreciate his work ethic and knowledge of the job. Andy has been helping me for a few months and never gave up on helping me get into a new vehicle. I appreciate him and the Sunland Jeep Staff that made buying a vehicle a great experience.
He gave me an awesome customer service he really help me decide on my purchase, he explained everything I need it to know about technology
I got just what I wanted at the price I wanted. Luis Alatorre is such a hard working sales expert, he was super attentive & helpful!
Traveling through from out of state and had a dead battery I'm my new Jeep. Service got me back on the road within 2 hours with great friendliness and customer service. This is the model for outstanding customer service.
Friendly staff very proffesional! Did most of the process online and over the phone once i got there paper work was ready. Best dealership experince i have had.
Quick fast and easy they worked with my had found a deal that worked best for me would definitely do business with them and recommend them to everyone I know
Bill Hawkins has the best customer service and he is the reason we come back. This is our 5th purchase from this dealership and from Bill specifically.
Good service, great service advisor Brian took care, received my vehicle, did repairs and called me on the time he compromised, dealer prices are 25-30% over east side dealers.
Best service. Best deals. I shopped 2 other dealers in El Paso and they had addendums and mark ups and refused to sell under MSRP. Sunland Park made my dream car a reality for Me!
Great people with good service. Found the Jeep I wanted within my budget and helped me make a good choice. Jeep had some minor damage that they took care of. Door looks like it never had a ding and new mirror is working perfectly.
The dealership was easy to get to and very clean around the lot. Esteban was extremely helpful and introduced himself to me with a smile and professional courtesy.
Thanks to Bill Hawkins and the financial manager for making my purchase possible . Their knowledge on the vehicle I purchased was very helpful and helping me with the financing of my new truck and staying in my payment range I wanted
Very good service and friendly at all times would recommend future family and friends to buy a car with you guys thank you for everything
Great job in getting everything done fast quick and easy...Andy best sells guy ever. Highly recommended by me..will purchase my next car from you all
On October 7, 2019 I arrived at Sunland Park Jeep without an appointment or reservation for an oil change and tire rotation. Brian Crowe was my service adviser and said the service would take approximately 1-1/2 hours. I stayed in the immaculate customer waiting area and also took a look at the new Jeep models, including the pickup truck, on the showroom floor. After only 60 minutes Brain came to the waiting area and told me my Grand Cherokee was completed and ready to go. Great response time especially considering that I did not have an appointment. I should add that J.R. ...
Great buying experience. Sales Lady Ingrid Gonzalez explain every detail of the process thoroughly, her knowledge of the product sold was to be commended. I recomend her and your dealer any time
The Customer Service Agent Jr.. was very cordial to assist me on the fan recall, as well at he was very punctual in letting me know what they had found on my car that needed it replacement.
We had a pleasant experience. The salesman who helped us was Alan. He was knowledgeable and was not pushy. We Enjoyed having his help. The finance team was helpful and polite as well.
Personnel were very friendly and helpful. Were very accommodating because we had our dog with us and it was a very hot day. They got us back on the way home quickly.
I had the battery replaced on my Chrysler Pacifica at the dealership and they were very affordable as well as fast. The service department was very professional and friendly.
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