Customer Testimonials
Liz is a great service advisor!!! Great. To work with !!!!Elizabeth knows her stuff !! Good job
Elizabeth Palacios was just a wonderful attendant, I'm handicap and she took the extra steps to make my experience and quality of service magnificent, she's a great asset
I had a great experience. The staff was very friendly, helpful, and professional. They made the whole process easy and comfortable. I would definitely recommend this dealership!
Good place for purchasing a vehicle good customer service and friendly service and affordable prices.
The check in process needs some work since I had an appt right when they opened the service lane (non express) had two vacant cars in front and the express lane was empty however most dealerships don’t like it if you pull up in that lane and it’s not got an oil change so it took a few moments before I had to go inside and get a service reps attention for some assistance so I can drop the vehicle off for simple rotation balance and a free battery check.
Other than that the service was great they ... Read More DealerRater - Oct 31, 2026
"Tuve una excelente experiencia en la agencia. El servicio fue muy bueno, la atención amable y profesional, y la reparación de mi vehículo se realizó satisfactoriamente. Agradezco mucho el apoyo y la atención brindada."
I would definitely recommend James Wirtz. He is an outstanding salesman. Polite, considerate and got me in my truck fast.
Excellent communication. Quick and straightforward process. One day turn around for troubleshoot for on/off start and recall
Priscilla Morales was really helpful and made the purchase super easy. Would recommend her to anybody looking to buy a vehicle
La persona q me atendió muy amable y me ayudó mucho gracias Ibeth y atenta
Elizabeth was a great advisor and took care of all my needs while taking care of a factory recall. .
Everything was fixed my truck is back up and running. Just need daily updates even in a text as being without a vehicle requires planning ahead
Great service department and very friendly personnel. Service was performed in a timely manner even without an appointment.
Sunland Park Chrysler went above and beyond in helping us purchase our 2027 Pacifica. Gerardo Garza and Cody Audette were exceptionally professional in helping us find the perfect vehicle. They were with us every step of the way during the purchasing process. Gerardo returned phone calls promptly, arranged a test drive at our convenience and once we purchased the vehicle took all the time we needed to explain operational details. Cody was amazing at guiding us through the financial paperwork, explaining extended warranty options and providing us with paper and digital copies of documents. They were welcoming, courteous and a pleasure ... Read More DealerRater - Oct 21, 2026
Worst dealership in El Paso , the 5 stars that Ivan Ochoa has he probably pay for them or give fuel to customers, this clown should be a janitor , horrible service starting with this clown Ivan Ochoa .
They are very friendly and provide great customer service. Our advisor, Jacob Armendariz was quick to help us and provided us with great customer service.
Very awesome service and would highly recommend to anyone. Thank you again for your amazing customer service.
The staff is very professional, kind made me feel so welcomed. Genesis was amazing, as well as the young lady that took all my info and called when ready. Awesome team. Would definitely recommend you all.
Easy to work with staff . There was no high pressure sell by the sales associate
Very well operated dealership. The purchase process was smooth and efficient. I would highly recommend Sunland Park Dodge to anyone looking to purchase a car or truck.
Biil Hawkins has sold us several vehicles over the years and he is always a pleasure to work with. We always get great service with him.
Easy buying experience ever! The salesman Mr. Genaro Garza made it so easy and comfortable. Finance staff, Nestor so easy going. Took the time to explain everything to us. Such good staff you got at your dealership.
Love my service advisor and technician. They are most professional and always have my back. I know my Jeep will get the best care and quality service. Communication is the best. Can’t recommend any higher
No add-ons, nice folks, explained everything clearly and removed all our doubts. Finance and salesman were great
Everything was Perfect!!!!!!!! Thank you so much for the attention and all the service to me and my truck!!!!!!!!!
Love it here, they are so helpful and great customer service. Coupons and everything would recommend
Had a battery issue. Elizabeth went above and beyond to take care of issue. Highly recommend
Very friendly, told me my vehicle would be ready between 1 to 2 daya and they took 1.
James was our sales person and was just amazing in all aspects! Not only did he hear my needs as a customer but also was very informational quick and understanding!
I took my jeep in on a Thursday because it was having trouble starting. Saul and team had a diagnostic done quickly and found it needed a new starter. Saul said he would order the part and it would arrive about a week later. To my surprise I received a text from him on Monday saying it was ready. I was shocked at how fast they had it ready. Saul said one of the guys was able to find the part at a local dealer. I was ecstatic! In just a few days they found the party and had it ... Read More DealerRater - Sep 5, 2026
Very good service and polite people. They took their time to explain everything good. They also offer the shuttle service to take you to your work and drop off your vehicle
Good service. Don’t believe dealership should be charging customer to use credit card. Ridiculous that this has become the norm.
Great experience finding my new car! Everyone was very friendly and very willing and eager to help me find my dream car!
Keep up the good work you always take care of me and never have a problem
Great service, and with the help of Aaron, the experience was even better and easy, i would come back in a couple of years to buy Aaron another jeep!
The staff here were absolutely fantastic! They went and above and beyond to help me get a vehicle. From the sales consultants to the manager and even the finance manager…AMAZING! Literally bent over backwards to make it happen and I highly recommend after my experience. It was more than just selling me a car. They worked tirelessly to make sure that I got the vehicle that I wanted without breaking the bank. This is not a fake review. Go find out for yourself.
Elizabeth is an awesome service advisor. She keeps me informed throughout the entire process and explained each service in detail. The mechanics do an outstanding job, never had to take a vehicle back in due to sub-par work. The mechanics are also time efficient. I will only bring my vehicles to Sunland Dodge even though there are other Dodge dealerships closer to me.
It was fast and easy worked with Elizabeth Palacios highly recommend her at the service department.
Excellent customer service and great support. Met my expectations and hope the vehicle purchase was an excellent one.
Great service, specially Aaron and Nestor, i would recommend it highly to anybody, i purchased a vehicle before this one and was the same great service, that's why i came back, and it was fast, I'm very happy!
I took advantage of coupon for Oil change and tire rotation. Decent pricing, time was ok more than 2 hours even though I had appointment.
Great service. Nice folks in the service department that keep you updated on your vehicle status although the dealer needs to fix their carwash. It would be nice to get your car washed after service
We’re repeat customers for a reason, service is always fast, efficient and reasonably priced. Elizabeth was our service nanager this time and delivered superior customer service as well as being very thoughtful. We’re definitely keeping our Rubicon in top shape here and will continue returning. I’ll recommend this shop for maintenance and repairs anytime!
Great first service experience with my Jeep — quick, easy, and no surprises. Alyssa was very friendly and had it done right on time. Nestor went above and beyond — not only was the service itself top-notch, but he took the time to walk me through my warranty and financing questions with real patience and clarity. It’s rare to get that level of care, five stars, would recommend.
Very professional, courteous, friendly and knowledgeable staff!.... just an awesome experience!.... Thank you all very much!!
This was my first time coming to this location and I had a smooth experience.
Fast friendly willing to go the extra mile to get the car you want Jerry Gandarilla outstanding
Always willing to help and up front with their times and cost for their services
Great customer service got me out on the same day will definitely recommend to go here for service Joe Labrado was great
Good service, good people , clean, excellent vehicle, good price, good maintenance, excellent salesperson, financial manager good treat.
Great customer service friendly and fast service kind and respectful and quality of work and prompt response.
Friendly staff, and great customer service, as always. I’ve been going there for more than five years.
Thank you for the good service and proper resolution of my vehicle recalled issue completed.
Fast friendly did a great job will recommend to family and friends 10 out of 10
My advisor Alyssa like always , was available as soon as I drove up. She advised me of future services that my truck will need. My truck was ready in a timely manner. John Cyvk the manager came to check up on me aswell to see how I was doing! Great service!
My service advisor was great she knew what I needed and wanted. She was able to take care of my vehicle within the o hours and explained what I needed in the next service .
Great service. The agent, Ryan, was very professional. Communication updates was consistent. Cashier personnel at check out were professional as well.
The best service department ever. From the amazing service advisor, Elizabeth, to the magician (mechanic) Richard, I always feel valued, welcomed and confident my Jeep will revive the best care.
I would caution everybody do not purchase a car from this organization. They sold me a car claiming to be inspected however, Cadillac found it had a leaking axle. Three days later.
Clean environment with friendly service advisors and great service Advisor was very knowledgeable and assisted us in locating a rental veh at the rental agency located within the dealership
Always take great care of us. Good service and maintenance needs. And lots of thanks.
Had an amazing experience again. Love this place. Had my oil change and emissions inspection done. Was kept informed throughout the whole process and I did have to wait two hours, but that was due to my car having a recall that they went ahead and took care of while I was there.
Great sales and service Bill was super helpful will for sure to recommend to my friends
You get fast reliable thoughtful attention and service! Did I mention friendly! The dealership is a sight for sore eyes. Clean!
I arrived on time and was greeted immediately and Saul was my assistant, very nice young man. I wait a little over an hour for an oil change and state inspection. Not bad. Price could be less expensive though.
Alyssa in Service was wonderful to work with. She kept her promises and followed through. She also helped me with rides to and from the dealership. Well done!
My salesperson, Jonathan Martinez , was very courteous and informative. He made my visit a positive experience.
I’ve been in Jeeps for almost 30 years. And Sunland park cdjr is always my first stop. Juan Alderete was awesome! I highly recommend stopping by, you won’t be disappointed
Excellent service Elizabeth always helps me and she is always friendly and kind thats why I always go back
Excellent customer service from start to finish. The staff was friendly, professional, and helped answer all my questions. The service process was smooth and easy, and I am very happy with my vehicle service I would definitely recommend this dealership to family and friends.”
Have bought several vehicles from this dealership. very casual, no pressure, salesmen listen. Mr. Bill H. was excellent as always! thank you again!
Service was very fast and i greatly appreciated that. Except the waiting room while you get service done is a little desolate and uncomfortable. But other than that i have always appreciated the quick service and the kind employees.
Alyssa was very helpful and informative. I appreciate her professionalism and positive attitude. They did a good job.
Muchas gracias excelente trato y atención , la vendedora todo bien el joven para las firmas muy buen trato y explicado cada cosa Gracias
I highly recommend!! Staff is very professional and knowledgeable! I’ve been going the for the past four years!!!
Customer service is excellent. I took my 2022 Jeep Wrangler for a Texas Safety inspection and it was taken care of in no time. The salesperson and the sales staff have always been very attentive and treat you like family. If you are looking for a dealership that treats their customers like family this is the place to go to.
They were so great to ask quetions and they great to and fast on the sale
The service was 100 percent,dealer was very personal did good job ,made sure the truck was what I wanted.
Great customer service, hassle free , been coming here for years and no issues at all .
John Cvik is the best service advisor I've dealt with! He is always helpful, goes above and beyond every time I take my Dodge in for service! Always parks my car away from others cause I don't want it to get dinged. Sunland Park Dodge is the best!
The work was done very efficiently and in a timely manner. They kept me informed at each stage of the work
Process was great, Bill Hawkins was very knowledgeable and fantastic!! Overall great service, thank you!
Friendly, fast and efficient service. Courtesy shuttle dropped and picked me up to get my vehicle. Friendly service advisor provided feedback from inspection and made recommendations. Excellent customer service!
After trying out three prier places and being ask to much of a down payemnt. This place help me with a dicent down payment request even thoe my credit wasnt good. 👍
My experience with Elizabeth was amazing. She ensured my oil change and tire rotation were done hastily and properly. She also kept me in the loop throughout the entire process….thank you Elizabeth!!
Very good customer service. The experience was good and the management staff were very informative.
Juan Alderete was very helpful in getting my daughter into something she really liked. It was fairly quick and efficient.
I had an excellent experience with the service department supervisor, John, whose customer service truly stands out. His communication was clear, timely, and made the entire process smooth and stress-free. John’s knowledge and expertise were evident, and he handled everything with confidence and professionalism. His hard work and dedication are genuinely appreciated, and it made a lasting positive impression.
We took our Jeep to get service done and Alyssa Sanchez took great care of us. Our jeep had a recall and she got us a rental and expedited the work being performed. It was definitely awesome customer service all around.
Fast and easy application process, was able to identify the vehicle I wanted within the monthly payment in my budget and was able to get a new vehicle in less than 2 hours; staff was also friendly and made the visit pleasant
I love this dealership. This will be my fifth vehicle. I bought from them from the salesman to the finance manager very friendly and made the whole experience enjoyable. Won’t hesitate to go back to Sunland Park Jeep for my next vehicle great place.
The service department has always been exceptional. This is the only dealership I trust my car with.
great customer service, a lot of inventory. I definitely love my new Jeep Gladiator. definitely will come back in the future.
Juan Carlos Alderete went beyond expectations to give us the best service SALESMAN OF YEAR
Great service did an oil change and filters I had a bad speaker they replaced it Great communication with John Cvik
John my advisor and Jesus my technician were extremely helpful and made sure my visit went smoothly. You guys need to hire more people like them.
Bastante inventario variedad de colores en todos los modelos opciones de configuración y buen precio.
Call the day prior to verify vehicle was still available. Juan A answered all my questions and I scheduled an appointment for the next morning. He was very informative and upfront with all my pricing questions. He had me in and out in about 2.5 hours.
My advisor Saul was never there to tell me what was wrong with the truck and never picked up the phone. I went for the truck saying it was fixed, and 5 minutes into driving it the engine light came back on and it said to take it back to the dealership. I was charged, & drove out for no reason. I live out of town just to come and find out myself the truck was not fixed and had to stay at the dealership again.
I absolutely love my ladies in the back parts department. Always sweet and ready to hear just how I manage to get nails in my tire 😂😂